REFUND POLICY_

LAST UPDATED: AUGUST 4, 2026

We want you to be happy with every purchase from plugdealer.shop. This policy explains how refunds work for our digital products: plugins, extensions, presets, and asset packs for Adobe Premiere Pro and Adobe After Effects. Some of our plugins include a license key used to activate the plugin itself.

30-Day Money-Back Guarantee

You may request a refund for any reason within 30 days of your purchase. You do not need to justify your request, although feedback is always appreciated and helps us improve.

To request a refund, email info@plugdealer.shop with:

• The email address used for the purchase
• Your order number or receipt
• The product name

We aim to process approved refunds within 2 business days. Refunds are issued to the original payment method and may take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

Requests made more than 30 days after purchase are not eligible for a refund, but you are still welcome to contact support and we will do our best to help.

What Happens After a Refund

When a refund is issued, any license key included with the purchase is deactivated and your license to use the product ends. You must uninstall the product and delete all copies of the files and license key.

Support First

If a product is not working as expected, please contact us at info@plugdealer.shop before requesting a refund or contacting your bank. Most issues, such as activation problems, download issues, or compatibility questions, can be resolved quickly by our team.

Chargebacks and Payment Disputes

Please contact us before filing a chargeback with your bank or card issuer. Chargebacks cost us additional processing fees, and almost every issue can be resolved faster through our support and our 30-day refund guarantee.

We consider a chargeback reasonable only if:

• You contacted our support and received no response within 7 days, or
• We failed to make a reasonable attempt to provide a solution to your issue

If we responded to your request and made a reasonable effort to resolve the issue or offered a refund under this policy, and a chargeback is filed anyway, we will dispute it with your bank and provide evidence of the purchase, delivery, and our support correspondence. We reserve the right to deactivate the associated license keys and decline future orders in cases of abusive or fraudulent chargebacks.

Contact

Questions about this policy or a refund request? Email us at info@plugdealer.shop.